We ship all products directly from our factory to all European countries, USA and Canada. Shipping costs are indicated at the checkout page. We have a Free shipping rate policy for all UK orders over £ 100,00.

Once your order has been dispatched, it usually takes 2-3 days for US and 3-4 days for rest of Europe to arrive at your doorsteps. You can track your order using the details provided in the dispatch confirmation email.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Our standard return policy for full refund is 14 days. Please review our return policy for details.

All our goods are insured during transportation and we offer breakage guarantee on all our products in case they arrive damaged. You can always reach us on customercare@klimchi.com where we will try our best to assist you.